Case notes, off the record
Longer thoughts from the clinic, the drawing board, and the boardroom — written when there's something worth saying, not on a schedule. The quarterly letters live in The Dispatch.
A treatment room drawn by someone who has never restrained a frightened cat in one is a different room from one drawn by someone who has. The first essay here is about that gap — and what it costs a practice every single day.
Read soonMost pets meet a veterinarian only when something is already wrong. On what a single unhurried hour of preventive care actually changes — for the animal, and for the bill that never arrives.
Read soonA clinic never treats before examining, yet businesses buy solutions before they've named the problem. Notes on running a process audit the way a clinician runs a workup.
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